All parts and labor are included in our 12-month warranty.
Extended warranty
Includes future product updates and flash cable for update download.
- Please contact
your supplier, or Boscop directly, for warranty coverage on all
equipment.
Call +1 607-749-2910 for a return authorization. Please have the
terminal serial number and a brief description of the problem ready when
you call. Any product received outside the warranty period will be subject
to our normal
rates
for parts and labor.
| |
Shipping
costs are your responsibility. Please use your shipping account to return
your repairs; otherwise, the return shipping will be at the standard
UPS rates.
All products should be returned in their original packaging. A charge of $10
for VCC and $50 for VCA returns will be levied if products are shipped in unsuitable
packaging. All products received in a damaged condition will be subject to
repair outside the warranty program.
Follow these instructions carefully to ensure your VCA reaches the
factory in good condition.
- Remove money
from bill and cash acceptors.
- Install a rubber
band or tape around the bill acceptor stacker.
- Either install
a heavy duty rubber band around the coin box or remove the coin
box. It is not necessary to return the coin
box
for service of your VCA.
- Remove or secure
any other loose items.
- Include the
key with the VCA. Secure the key to the VCA or put it in a bag.
If you have any questions regarding our warranty coverage please call or send
e-mail to:
+1 607-749-2910
tsupport@virtualcash.biz |
